Job Description
Summary
Grand Hyatt Barcelona, one of the city’s newest luxury landmarks, is seeking a service‑driven, detail‑oriented Reception Supervisor to join our Front Office team on a full‑time, permanent contract.
About The Role
The Reception Supervisor supports the Front Office Management team in overseeing daily reception operations, ensuring Hyatt brand standards of service, quality, and efficiency are consistently met. The role involves hands‑on leadership at the front desk, effective team supervision, guest issue resolution, and close coordination with other departments to guarantee a seamless guest journey. It is an operational role with rotating shifts, including weekends and public holidays.
Key Responsibilities
Guest Service & Front Desk Operations
- Ensure a smooth, efficient, and personalized check-in and check-out experience in line with Grand Hyatt brand standards.
- Supervise front desk operations to guaran...