Job Description
Job description:
- Perform check-in and check-out procedures.
- Update room status and occupancy in the system, and provide relevant information to concerned departments.
- Verify and register visitors, ensuring full collection of identification details such as passport or ID card.
- Handle all guest complaints and requests, forward them to relevant departments or report directly to the supervisor, and follow up until resolution.
- Answer phone calls promptly and clearly with a polite and friendly manner.
- Monitor, record, and process information within assigned authority; maintain and update the daily Front Office logbook.
- Prepare room key cards for arriving guests for the following day.
- Receive payments from guests and issue valid receipts.
- Perform other duties as assigned by the direct supervisor.
Job Requirements: - Perform check-in and check-out proced...