Job Description
Responsibilities
- Perform general receptionist and administrative duties
- Perform data entry using Customer Relationship Management (CRM)
- Ensure proper documentation and filing system
- Excellent telephone etiquette
- Book and confirm appointments via phone calls, and/or SMS
- Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required
- Attend to customer’s enquiries
- Manage customer’s appointment bookings
- To deliver all customer service with excellence
- Guiding and training new staff members to promote internal growth
- Experience in retail or telemarketing experience will be an added value.
- Able to commit to working retail hours on weekdays and weekends/public holidays.
- Cheerful & out-going characteristic
- Customer-oriented.
- Have basic PC skills ...