Job Description
MAIN FUNCTIONS: The Salon Receptionist is the first point of contact for clients and is responsible for delivering excellent customer service, managing appointments, and supporting smooth front‑desk operations. The role ensures a welcoming salon environment, efficient scheduling, accurate records, and effective coordination between clients and salon staff.
Front Desk & Customer Service
- Greet clients warmly and ensure a positive first impression.
- Answer phone calls, WhatsApp messages, and inquiries professionally.
- Manage appointment bookings, confirmations, cancellations, and walk‑ins.
- Handle client concerns or complaints and escalate when necessary.
Scheduling & Coordination
- Coordinate schedules for stylists, beauticians, nail technicians, and therapists.
- Ensure smooth client flow and minimize waiting time.
- Communicate appointments and special requests clearly to salo...