Job Description
Job Overview
Act as the first point of contact for all patients and visitors to the Cardiology department, providing administrative support for clinical staff and ensuring patient confidentiality and accurate booking of appointments.
Responsibilities
- Provide administrative support for clinical staff, including scanning of historical reports to Evolve.
- Serve as first point of contact to patients, relatives, and healthcare colleagues, maintaining a professional, courteous, calm, and sympathetic manner.
- Handle telephone enquiries from patients, relatives, GPs, and other healthcare colleagues.
- Maintain effective communication within the Trust, between hospital sites, GPs, and patients.
- Use Cerner / Prism system competently after required training and ensure patient details are accurate.
- Manage incoming and outgoing correspondence, filing, and photocopying in a timely manner.
- Alert clinical s...