Job Description
Key Responsibilities
Guest Service and Front Desk Operations
- Greet guests warmly upon arrival and assist with check-in and check-out for treatments.
- Provide detailed information on spa services, treatments, promotions, and operating hours.
- Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.
- Manage the spa schedule and ensure smooth coordination with therapists on duty.
- Promote and upsell spa treatments, products, and packages to maximize revenue.