Job Description
KEY RESPONSIBILITIES/ACCOUNTABILITIES
Operational Management
- Drive continuous improvement in service offerings – sourcing methodology, process & technology to ensure ongoing sustainability of TDC operating model
- Monitor quality of recruitment output to ensure SLA’s are met across all projects
- Ensure accurate and real-time usage of recruitment system to provide appropriate & accurate reporting to stakeholders
- Maintain TDC resource allocation and flexibility of staff to ensure maximum utilization and productivity
Project Management
- Liaise with client/internal contact to develop understanding of key project criteria
- Manage assignment of team leaders and staff to projects according to resources and industry / functional expertise and capacity
- Allocate team member responsibilities/KPIs and assignments within the project
- Present all information to project team in la...