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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Determine if guest is entitled to refund based on the company’s terms and conditions and guidelines.
- Communicate with guest and internal departments for refund related requests.
- Execute pre-refund processes to support the Finance Department.
- Process the correct amount (blue amount) by deleting flight, reversing fee, and updating comment in both SkySpeed and CSM system based on refund request.
- Obtain sufficient details for refund purpose via email (e.g., bank details if payment done by direct debit/cash).
- Escalate case to Finance via CSM for refund process.
- Handle emails and escalated refund cases, questions, and queries from other internal departments as necessary.
- Create an encouraging work environment.
- Document general reports on each team member’s performance and targets, ensuring they exceed the targets.
- Ensure all tasks and transactions are done in accor...