Job Description
Manages dealership network performance, ensuring compliance, driving aftersales revenue, and improving operations and customer experience through audits, KPI tracking, and staff development.
Responsibilities
- Dealer Network Management: Supervising dealerships to ensure they adhere to manufacturer standards regarding facilities, tooling, and operational processes.
- Revenue & Performance Growth: Driving targets for parts revenue, service intake, labor sales and driving revenue expansion.
- Operational Excellence: Monitoring Work in Progress (WIP) at dealerships and implementing continuous improvement strategies for workshop productivity and operational support systems.
- Customer Experience: Analyzing customer feedback through metrics like CSI (Customer Satisfaction Index) and NPS (Net Promoter Score) to develop dealer-specific improvement plans.
- Compliance & Auditing: Conducting regular dealer visits and audits to ensure co...