Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and—through their work—can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What You’ll Do
- Develop an in‑depth understanding of key business drivers, organizational culture, and the client’s position.
- Lead business planning, quarterly and annual reviews.
- Proactively recognize risks, identify an action plan and coordinate mitigation actions with Traveler Care leaders.
- Maintain and share industry knowledge with clients, especially key themes such as balanced travel, responsible travel and NDC.
- Maintain and increase client web of influence.
- Ensure service delivery is as per contract, through important metric and SLA measurement.
- Grow profitability by proactively identifying new opportunities and delivering innovative s...