Job Description
**What's the role?**
**THIS ROLE IS LOCATED IN MONTEGO BAY—JAMAICA.**
Provides telephony customer service, technical support, and sales. Resolves and responds to customers’ queries; provisions, installs, and ceases Internet, calling features/services, and television services; and provides information and support for any service introduced by the company.
**What Youll Do**
+ Resolves customers’ queries for related products and services and provides information to technicians to assist in the resolution of customers’ concerns.
+ Provides first-level technical support for customers’ CPE and tier 1 troubleshooting for broadband (products and features) and television, including the terms and conditions of service.
+ Create a trouble ticket to dispatch a field technician to resolve the customer's complaint.
+ Ensures and provides the highest standard of interaction to both internal and external customers.
+ Accesses the company’s applicatio...
**THIS ROLE IS LOCATED IN MONTEGO BAY—JAMAICA.**
Provides telephony customer service, technical support, and sales. Resolves and responds to customers’ queries; provisions, installs, and ceases Internet, calling features/services, and television services; and provides information and support for any service introduced by the company.
**What Youll Do**
+ Resolves customers’ queries for related products and services and provides information to technicians to assist in the resolution of customers’ concerns.
+ Provides first-level technical support for customers’ CPE and tier 1 troubleshooting for broadband (products and features) and television, including the terms and conditions of service.
+ Create a trouble ticket to dispatch a field technician to resolve the customer's complaint.
+ Ensures and provides the highest standard of interaction to both internal and external customers.
+ Accesses the company’s applicatio...