💼 Full-Time Position

Regional Customer Quality Manager

🏢
Lenovo
📍 Riyadh, Riyadh Province, Saudi Arabia
📍
Location
Riyadh, Saudi Arabia
📅
Posted
June 26, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Description and Requirements

Job Description：

1. Lead local customer quality management activities, cowork with sales/service to improve customer satisfaction;

2. Responsible for collection and triage of EWG(Early Warning Group) samples, continue to improve the overall cycle time;

3. Perform local analysis and support for country/network specific issues that cannot be replicated remotely log collection;

4. Hold launch + meeting, driving for product quality improvement through filed quality big data (Social media, call center, forums, NPS, ODF, TCRR...);

5. Leading the TCRR reduction activities for the ASEAN countries.


Job Requirements：

  • long term experience in Mobile industry (5 Years+);
  • Familiar with mobile development and manufacturing process:
  • FA(Failure analysis) capability with both HW and SW;
  • Skilled for communication/report/presentations;
  • English/Chinese spoken language;