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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Manage and deliver a stable support service reducing the escalation volume in the region
- Keep level of a positive IT service survey higher than 90%
- Maintain the level of aged incidents affecting the business lower than 9%
Tasks
- Act to collaborate and lead initiatives/projects as part of the business demand
- Accountable for the adherence of global processes in the region
- Ensure the organization needs are aligned with security policies and processes implemented
- Lead & develop Regional IT Demand & Operations team as a global service organization
- Accountable for major incident coordination, involving all necessary teams to solve the situation
- Optimize costs, services scope and quality of day‑to‑day operations and projects
- Ensure compliance on the region of global IT processes and user policies
- Constant service review for...