Job Description
Great Eastern is seeking a Contact Centre Associate (Regional) based in Kuala Lumpur. This frontline role involves addressing customer enquiries while ensuring service excellence and satisfaction throughout the insurance journey. The ideal candidate will have a degree or diploma with strong relevant experience and at least 3 years in a servicing environment, preferably in Life Insurance.
Key responsibilities include providing accurate insurance information, resolving customer issues promptly, and maintaining comprehensive records in the CRM system. Strong communication and problem-solving skills are essential. Proficiency in English and familiarization with CRM tools are expected.
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