Job Description
Job Summary
The Regional Manager, Technology leads regional technology vendor performance and partners with franchise owners and regional leadership to align technology with business needs. The role drives issue resolution, identifies growth opportunities through technology, and represents regional priorities to central teams to support effective delivery across local markets.
Duties And Responsibilities (other Duties As Assigned)
Regional Vendor Management
- Manage day-to-day relationships with local and regional technology vendors, acting as a key point of contact for both FOs and internal teams.
- Track vendor performance against contracts and Service Level Agreements (SLAs), holding them accountable for quality and delivery commitments.
- Act as a third party to help mediate and resolve issues between local vendors and market teams, building FO confidence by demonstrating the benefits of PJI’s delivery assurance.
- Par...