Regional Operations Manager – South East ( Including London )

Job Title: Regional Operations Manager – South East ( Including London )
Reports to: Head of operations
Region: South East England, including Eastbourne, Romford, Aylesbury, Northampton ( Multi-site, including London )
This job is multi-site covering the South East region, the post code for this vacancy is the mid-point between all sites.

Job Summary

Key responsibilities, KPI & Measurement Criteria:

Operations Leadership ( Hands-on ):
• KPI: Management Visibility
Measurement: Regular documented site visits; operational engagement plans in place
• Actively support depots during peak periods, operational issues, or labour shortages
• Provide on-the-ground leadership to resolve service, staffing, or process challenge

Service & Delivery performance
• KPI: Monitor and Drive high customer service levels
Measurement: Consistent KPI delivery across all sites; minimal performance variance, Achieve Target 97% Service Level (Broken In...