Job Description
Responsibilities
- Lead and oversee the end-to-end process of onboarding and implementing new business accounts, ensuring a smooth transition and alignment with company standards.
- Provide support to Program and Project Managers across both internal and external customer projects, assisting in the planning, execution, and delivery of key initiatives.
- Develop detailed project plans, including Gantt charts and flow diagrams, to outline timelines, milestones, and key deliverables.
- Design, write, and refine Standard Operating Procedures (SOPs) to ensure consistency and operational efficiency across business functions.
- Conduct training sessions for local branch offices to ensure seamless adoption of new processes, systems, and tools.
- Organize and lead key progress meetings, providing timely updates to project stakeholders on implementation status, risks, and milestones.
- Develop and implement automated reporting soluti...