Job Description
The Regional Service Manager is responsible for managing and overseeing all service operations within a specific region, which comprises of several geographical area. This role ensures high-quality service delivery, compliance with standards, budget management, team development, and customer satisfaction. The RSM acts as the key operational leader for the region and ensures alignment with departmental goals and KPIs.
Oversee service delivery across all sites in the region, ensuring adherence to SLAs and departmental standards. Manage operational efficiency, resource allocation, and scheduling.
Implement process improvements to optimize service performance and cost efficiency.
Manage Area Service Managers and regional service teams, including engineers and supervisors.
Develop and coach staff to maintain high levels of performance and professional growth.
Conduct performance reviews, identify skill gaps, and support succession planning. <...