Job Description
We are seeking a Philippine-licensed Registered Nurse to join our growing healthcare BPO team. The successful candidate will leverage clinical expertise to provide high-quality support to patients, healthcare providers, and insurance partners in a professional and efficient manner. This role is ideal for nurses who wish to apply their clinical background in a dynamic corporate setting while developing new skills in healthcare operations and customer engagement.
Key Responsibilities:
- Handle inbound and outbound calls, emails, or chats related to healthcare services, insurance verification, medical claims, utilization review, or case management.
- Review, evaluate, and process clinical information according to established policies and medical guidelines.
- Coordinate with healthcare professionals, patients, and internal teams to ensure accurate communication and efficient resolution of cases.
- Document all interaction...