Job Description
Succesful candidates will be invited to an all day assessment centre W/C 22nd June
The purpose of this role is to assist with the logging of DSARs,missionplaints, claims, and other administrative tasks for the Regulations team. We receive large volumes of emails daily across multiple mailboxes that need to be reviewed and triaged. This also involves checking for any postal letters and actioning these on the same day, managing acknowledgment letters, exception reports that need to be processed daily to ensure SLAs are met and not breached. You will work closely with our CIC partner to support agents with daily queries and manage FOS referralsing into the team.Additionally, you will also be responsible for identifying trends inplaints, claims, and DSARs and reporting these trends to the Customer Regulatory Manager. This role is subject to change, and you may be required to transition to another area of the business.What awaits you?Toplete all administrative tasks with...
The purpose of this role is to assist with the logging of DSARs,missionplaints, claims, and other administrative tasks for the Regulations team. We receive large volumes of emails daily across multiple mailboxes that need to be reviewed and triaged. This also involves checking for any postal letters and actioning these on the same day, managing acknowledgment letters, exception reports that need to be processed daily to ensure SLAs are met and not breached. You will work closely with our CIC partner to support agents with daily queries and manage FOS referralsing into the team.Additionally, you will also be responsible for identifying trends inplaints, claims, and DSARs and reporting these trends to the Customer Regulatory Manager. This role is subject to change, and you may be required to transition to another area of the business.What awaits you?