Job Description
What you will do
As a Regulatory Case Executive in the Communications team, you will be in charge of:
- Manage legal customer complaints such as consumer organisation files or regulatory consumer cases;
- Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;
- Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;
- Measure, analyse and report on the results of initiatives.
Requirements
What do you need to succeed:
- Background in Tourism required for daily work;
- Experience with CRM tools;
- Ability to work with G-suite;
- Excellent writing and communication skills; fluent in French; proficiency in English is a must;
- Advanced experience in quality monitoring tools and techniques, both online and of...