Relationship Service Manager, IB

Job Summary Partner Relationship Managers to drive International Banking growth through disciplined service delivery and enhanced client engagement. Key Responsibilities Strategy Drive a strong service and control culture aligned to International Banking strategy, with a focus on enhancing client experience. Business Client Servicing Provide sales support to Relationship Managers on: Addressing clients' banking queries and needs by providing accurate information and timely assistance. Managing client account servicing, which includes handling account maintenance and ensuring all account-related matters are resolved promptly. Coordinating with internal stakeholders to resolve client queries, facilitating smooth communication and collaboration across departments.
Transactional Carrying out thorough verification of all transactions to ensure their accuracy and compliance with established procedures. Executing transactions promptly to maintain efficiency and deliver a seamless service e...