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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Provide customer support in German and English through phone, email, and chat for inquiries related to our products and services.
- Address and resolve customer issues, such as troubleshooting, account management, and general inquiries, ensuring high satisfaction.
- Assist customers in product navigation and handle requests such as order changes, cancellations, refunds, and other concerns.
- Collaborate with internal teams to collaborate and resolve complex issues.
- Provide feedback on common customer issues to help improve service quality and processes.
- Maintain a customer-focused approach by delivering timely and accurate responses to all queries.
Requirements
- Fluent German speaker with English proficiency (B2).
- Previous experience in customer service is a plus.
- Excellent communication and problem-solving skills.
- Ability to work independently after the...