Job Description
We Could Use Someone Like You in Our Crew.
ModSquad has partnered with a top music streaming platform, and we're looking for friendly, people-focused Customer Support pros to join our fully remote team.
As a member of this team, you'll respond to customer inquiries via inbound messages in Dutch and English.
Orientation & Production Hours (All times in Pacific Time)
Orientation (8 weeks, 40 hours per week):
Phase 1 (4 weeks): 4 AM - 1 PM
Phase 2 (4 weeks): Self-scheduled between 7 AM - 3 AM
Production Hours:
Available shifts daily, 7 AM - 3 AM
Commitments:
Self-schedule a minimum of 25 hours per week
Of those 25 hours, at least 12 weekend hours are required
180 days (as needed)
What We’re Looking For:
A passion for helping people
Clear communication and problem-solving skills
Chat experience handling 3-5 customers at once
Fluent in Dutch and English (business level)
Calm, kind, and quick-thinking under pressure