Job Description
The SONG Practice | Google Specialist
Practice: SONG | Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Analyst / Consultant | Experience: 5+ years
Overview
The SONG Practice focuses on transforming client marketing, sales and service functions by leveraging Google CCAI and Gen AI technologies to enhance customer experience and business performance.
Responsibilities
- Provide CX solutions with Google CCAI suite, including Dialogflow CX, Agent Assist, Insights CX, and Google Gen AI products such as Vertex AI, Google Gemini, and associated advanced analytics.
- Design and lead innovative design‑thinking workshops, shaping Gen AI implementation strategies aligned with business value proposition and customer experience.
- Conduct CX management capability assessments, co‑create roadmaps and accelerate clients toward leading‑class CX capabilities.
- T...