Job Description
As a Customer Experience Strategist, you’ll be the face of Switchboard to campaigns large and small across the country. You will report to our Head of Customer and Growth and work together to rapidly onboard new customers, provide product demos, and answer customer questions.
You will become an expert in Switchboard’s suite of products and integrations (including texting, email, analytics, webforms, shortlinks, and more). You will have the opportunity to grow and maintain direct relationships with customers, serving as a strategic and technical partner as they run their digital programs. You will build a lot of context on Switchboard itself, becoming an expert in the day-to-day issues and edge-cases that our customers face. This deep product context helps us fix the root causes of issues, identify inefficiencies, and provide unparalleled customer support. The feedback you receive from customers will shape feature prioritization, new product development, and internal process...