Job Description
Join the energy revolution as a Remote Associate Owner Relations Agent. Support callers with expert customer service while managing inquiries and fostering effective communication in a pivotal role.
You will serve as the first point of contact for owner relations, addressing calls and FAQs while logging essential information. This role demands adeptness with CRM tools and a commitment to managing calls professionally and efficiently. Your skills will contribute to the mission of making energy more accessible to all.
Key Responsibilities:
• Answer owner relations calls during business hours
• Log and track inquiries for follow-up
• Listen to voicemails and document each case
• Manage high call volumes with professionalism
• Clearly articulate responses to diverse customer needs
Requirements:
• High School Diploma required
• At least 2 years of relevant customer service experience
• Ability to navigate CRM and ticket systems
• Proficient in Microsoft O...
You will serve as the first point of contact for owner relations, addressing calls and FAQs while logging essential information. This role demands adeptness with CRM tools and a commitment to managing calls professionally and efficiently. Your skills will contribute to the mission of making energy more accessible to all.
Key Responsibilities:
• Answer owner relations calls during business hours
• Log and track inquiries for follow-up
• Listen to voicemails and document each case
• Manage high call volumes with professionalism
• Clearly articulate responses to diverse customer needs
Requirements:
• High School Diploma required
• At least 2 years of relevant customer service experience
• Ability to navigate CRM and ticket systems
• Proficient in Microsoft O...