Remote Customer Service Representative

Job Title: Remote Call Centre Agent
A growing team is seeking a professional and customer-focused Remote Call Centre Agent to manage client interactions, resolve queries efficiently, and provide exceptional service support. The successful candidate will play a key role in maintaining strong client relationships while working within CRM platforms such as Zoho and internal in-house systems.

Key Responsibilities

• Handle inbound and outbound client communication professionally and efficiently


• Respond to customer queries via phone, email, and online channels


• Accurately capture and update client information on Zoho CRM and in-house systems


• Resolve customer concerns and escalate complex issues where necessary


• Maintain detailed records of interactions and follow-up actions


• Provide clients with accurate product, service, and account information


• Meet daily performance and...