Job Description
Working Hours:
12-hour rotating shift Day Shift: 8:00 AM - 8:00 PM Night Shift: 8:00 PM - 8:00 AM Schedule: 2 days' work / 2 days off Job Responsibilities Provide
Level 2 technical support
and act as an escalation point for Level 1 Service Desk issues. Diagnose and resolve technical issues remotely within the defined
Service Level Agreement (SLA)
. Deliver
remote technical support. Troubleshoot and resolve
software installation and upgrade issues
through Software Center / CCMCache. Support users with
Microsoft 365 (M365) account issues
, including access, sign-in, and general usage. Generate
logs, screenshots, and diagnostic information
for escalation to third-party vendors when required. Troubleshoot
basic network connectivity issues
affecting user systems. Collaborate with team members to
share knowledge and improve troubleshooting processes
.
Requirements Minimum
2 years of relevant experience
in: Desktop Support IT Remote Sup...
12-hour rotating shift Day Shift: 8:00 AM - 8:00 PM Night Shift: 8:00 PM - 8:00 AM Schedule: 2 days' work / 2 days off Job Responsibilities Provide
Level 2 technical support
and act as an escalation point for Level 1 Service Desk issues. Diagnose and resolve technical issues remotely within the defined
Service Level Agreement (SLA)
. Deliver
remote technical support. Troubleshoot and resolve
software installation and upgrade issues
through Software Center / CCMCache. Support users with
Microsoft 365 (M365) account issues
, including access, sign-in, and general usage. Generate
logs, screenshots, and diagnostic information
for escalation to third-party vendors when required. Troubleshoot
basic network connectivity issues
affecting user systems. Collaborate with team members to
share knowledge and improve troubleshooting processes
.
Requirements Minimum
2 years of relevant experience
in: Desktop Support IT Remote Sup...