Job Description
Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients.
Key Responsibilities
- Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat.
- Respond to inquiries regarding products, services, and company policies with accuracy and professionalism.
- Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction.
- Document all customer interactions thoroughly in our CRM system to aid continuous improvement.
- Coordinate with different departments to enhance customer experience and address specific needs.
- Stay updated on prod...