Job Description
POSITION SUMMARY:
We are looking for a compassionate and detail-oriented Financial Counseling Patient Success Specialist to join our growing team. In this vital role, you will support patients throughout their care journey by delivering personalized financial guidance and responsive, high-quality service. You will help patients navigate insurance-related costs for testing services, clarify billing questions, and connect them with available financial resources, ensuring a smooth and reassuring experience at every step. The ideal candidate brings a strong foundation in financial counseling and/or RCM, excellent communication and problem-solving skills, and a deep commitment to patient-centered care.
PRIMARY RESPONSIBILITIES:
- Serve as a primary point of contact for patients, providing compassionate support on medical billing, insurance, and financial matters.
- Offer personalized financia...