💼 Full-Time Position

REMOTE | German-Speaking Support Specialist

🏢
REAL Rec Solutions
📍 portalegre, distrito de portalegre, Portugal
📍
Location
portalegre, Portugal
📅
Posted
June 14, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

  • Home Office: Work remotely from any place in Portugal!
  • Recruitment Process: Easy online recruitment process (phone call interview)
  • No Experience Needed: Previous experience is not required. What matters are your language skills and willingness to learn new things!

    • About the project:

    We are looking for a dedicated Support Specialist to assist customers throughout their entire online order journey, including delivery management, shipping investigations, returns, payment transactions, refunds, and both inbound/outbound communication.

    Your Responsibilities:

    • Provide end-to-end support for online orders, including deliveries, returns, payments, and refunds.
    • Handle sensitive customer data in compliance with PCI and GDPR standards.
    • Communicate effectively with customers, couriers, banks, and internal teams to resolve issues.
    • Identify and escalate complex problems while contributing to a high-...