Job Description
Job Summary
Global MNC Tech is seeking a motivated and customer-focused Remote IT Help Desk – Level 1 Support professional to join our growing global IT operations team. In this role, you will serve as the first point of contact for technical support, assisting end-users with basic IT issues, system access, hardware/software troubleshooting, and general technical inquiries. This is an excellent opportunity for entry-level to early-career IT professionals who are passionate about technology, problem-solving, and delivering outstanding customer service in a flexible, remote work environment.
Key Responsibilities
- Act as the first line of technical support for internal and external users via phone, email, chat, and ticketing systems.
- Diagnose and resolve basic hardware, software, network, and system issues.
- Log, track, and manage incidents and service requests using ITSM tools.
- Provide step-by-step guidance to us...