Job Description
Key Responsibilities:
- Answer and process customer calls effectively and efficiently to optimize the customer experience.
- Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern.
- Provide timely resolution of customer issues and concerns.
- Educate customers on product use and assist them in utilizing available features to improve office productivity.
- Maintain effective call ownership by ensuring follow-ups on ongoing issues and managing open items.
- Document all customer interactions, troubleshooting steps, and resolutions throughout each call.
- Assist with additional Tech I assignments as needed to ensure quality customer service.
- Participate in special projects and perform other duties as required.
Qualifications & Requirements:
- Completed at least 2nd year of college (any IT-related course is a...