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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Handle customer inquiries via phone, email, and chat, providing timely and accurate information.
- Assist customers with product-related questions, technical support, and issue resolution.
- Process orders, returns, and complaints while maintaining a high level of customer satisfaction.
- Collaborate with internal teams to address customer concerns and elevate issues as needed.
- Maintain up-to-date knowledge of products, services, and industry trends.
- Accurately document interactions and maintain customer records in the CRM system.
- Strive to exceed customer expectations and deliver a superior service experience.
Qualifications & Skills
- Language Skills: Native or fluent in Danish; proficient in English (B2 or higher).
- Previous experience in customer service, support, or a related field is preferred.
- Excellent communication and problem-solvin...