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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Provide exceptional customer support in Slovenian and English via phone, email, and live chat for travel-related inquiries.
- Assist customers with booking services (flights, hotels, car rentals, etc.) and provide information on travel policies and procedures.
- Handle customer complaints and resolve travel-related issues, such as changes, cancellations, and refunds.
- Offer tailored travel solutions and alternatives based on customer preferences.
- Maintain a high level of customer satisfaction by delivering prompt and professional responses.
- Keep up-to-date with the travel industry trends and policies to provide accurate information to customers.
- Collaborate with internal teams to ensure smooth operations and issue resolution.
Requirements
- Fluent Slovenian speaker with English proficiency (B2).
- Previous experience in customer service or the travel i...