Job Description
Role Overview We're looking for a Clinical Support Specialist with an MD qualification to serve as our clinical expert in patient-facing support. You'll provide outstanding patient support through our Intercom platform while creating or collaborating on clinical documentation, protocols, and knowledge bases that will enable our This is a mid-level role with significant growth potential - as our business scales, you'll have the opportunity to shape and lead our clinical support frameworks and team.support function to scale effectively. Key Responsibilities Patient Support & Clinical Expertise Provide expert clinical support to patients via Intercom, managing complex medical inquiries with empathy and accuracy Build ongoing relationships with users, becoming a trusted partner as they navigate their use of our technology Interpret and explain medical device data, results, and trends in patient-friendly language Address patient concerns related to functional medicine, nervous system health...