Job Description
Role Overview
We're looking for a Clinical Support Specialist with an MD qualification to serve as our clinical expert in patient-facing support. You'll provide outstanding patient support through our Intercom platform while creating or collaborating on clinical documentation, protocols, and knowledge bases that will enable our This is a mid-level role with significant growth potential - as our business scales, you'll have the opportunity to shape and lead our clinical support frameworks and team.support function to scale effectively.
Key Responsibilities
Patient Support & Clinical Expertise
Provide expert clinical support to patients via Intercom, managing complex medical inquiries with empathy and accuracy
Build ongoing relationships with users, becoming a tr...