Job Description
Customer Technical Care Advocate (CTCA) – IMS / Mobile Core
Core Solutions Architect - IMS
Location: Remote
Work Hours: Must support North America business hours (Mon–Fri)
Role Overview
We are seeking an experienced Customer Technical Care Advocate (CTCA ) to provide technical consultation, operational support, and issue escalation management for a telecom Mobile Core / IMS network environmen t. This role supports engineering and operations teams by ensuring network stability, troubleshooting complex issues, and assisting with network optimization and evolution initiatives
Key Responsibilities
Provide day-to-day Mobile Core network operations support
- Act as a technical point of contact for engineering and operations tea ms
- Support IMS Core platforms and servic es
- Perform advanc...