Job Description
Job Description
Insight Global is looking for a Mortgage Software Support Specialist who will serve as the primary support resource for their mortgage technology stack, including nCino Mortgage and ICE Encompass (Banker Edition). This individual will play a key role in supporting end users across the full mortgage lifecycle—from origination through servicing—while helping improve system efficiency and user experience in a fast-paced lending environment.
Key Responsibilities include:
- Act as the front-line support for internal help desk requests related to Encompass LOS and other mortgage applications
- Troubleshoot user issues, resolve Level 1 tickets, and escalate more complex problems to vendors (nCino, ICE, or third-party partners) when needed
- Diagnose system and application issues, identify root causes, and recommend effective solutions
- Track, document, and provide updates on all support tickets to ensure visibility and resolution
Identify recurring ...
Insight Global is looking for a Mortgage Software Support Specialist who will serve as the primary support resource for their mortgage technology stack, including nCino Mortgage and ICE Encompass (Banker Edition). This individual will play a key role in supporting end users across the full mortgage lifecycle—from origination through servicing—while helping improve system efficiency and user experience in a fast-paced lending environment.
Key Responsibilities include:
- Act as the front-line support for internal help desk requests related to Encompass LOS and other mortgage applications
- Troubleshoot user issues, resolve Level 1 tickets, and escalate more complex problems to vendors (nCino, ICE, or third-party partners) when needed
- Diagnose system and application issues, identify root causes, and recommend effective solutions
- Track, document, and provide updates on all support tickets to ensure visibility and resolution
Identify recurring ...