Job Description
Summary
Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians . This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking, and vendor-specific hardware/software solutions.
Duties & Responsibilities
- Serve as the primary contact for Windows desktop issues
- Provide end-user technical support and troubleshooting
- Assist with administration and support of Windows Servers
- Monitor system alerts and respond according to established protocols
- Handle escalated service desk requests requiring advanced troubleshooting
- Support onboarding of new users (accounts, access, setup)
- Deliver network support across LAN/WAN environme...