Job Description
Salary: PHP 50,000/month + Performance Bonuses
Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits
Schedule: U.S. Hours
About the Role
SmartScale360 is looking for a Property Management Specialist to support our U.S.-based property operations. You'll handle daily property management tasks to ensure smooth operations and high-quality guest experiences.
This role is ideal for candidates with short-term rental or property operations experience who are proactive and thrive in a fast-paced environment.
Key Responsibilities
- Manage guest communication across platforms (Airbnb, VRBO, direct bookings)
- Ensure timely, professional responses aligned with brand standards
- Handle escalated guest issues via phone, email, or messaging
- Proactively identify and resolve guest service gaps
- Coordinate guest-related operational requests, including: ...