Employment Type:

Full time

Shift:

Description:

Team Leadership & Service Delivery

Supervise and support a hybrid team performing Tier 2 benefits operations

Provide coaching, work prioritization, and performance oversight to ensure operational excellence, including productivity levels, key performance indicators, service level agreements, and case management standards are being met and maintained consistently, timely, and with high-quality.

Handle complex case escalations from Tier 1 or other business units

Establishes and maintains collaborative relationships with cross-functional teams, including but not limited to RHM staff, Payroll, HR Operations, Legal, Total Rewards, and vendors, while proactively promoting and training department services to RHM leaders and managers.

Reviews and approves team timecards in alignment with organizational policies; monitors attendance p...