Job Description
Job desciption:
Dial a Nerd is looking for a Remote Support Tier 2 Service Desk Engineer to join our growing team. The ideal candidate will have a passion for technology and providing excellent customer service. As a Remote Support Engineer, you will be responsible for providing technical support to our customers, resolving issues over the phone, email, and/or remote support tools.
Responsibilities:
- Responding to customer support requests via email, phone or tickets within SLA
- Troubleshooting technical issues with Windows and Mac operating systems and Microsoft Office applications
- Setting up and configuring desktops, laptops, and printers
- Configuring and troubleshooting network connectivity issues (LAN, WAN, Wi-Fi)
- Configuring and troubleshooting Anti-Virus software
- Assisting with data backups and recovery processes
- Managing Active Directory users and their passwords
- Assisting with Microsoft 365 Tenant Se...