Job Description
Remote Work-at-Home | Philippines
POSITION OVERVIEW
MCI is a leading tech-enabled business services company offering Customer Experience, Business Process Outsourcing, and XaaS solutions. The company operates contact centers both on-site and remote. We are seeking a skilled Remote Technical Support Representative to provide technical assistance across multiple industries.
RESPONSIBILITIES
- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and appropriately escalated complex issues
- Document all customer interactions accurately in the system
- Maintain up-to-date knowledge of products, services, and support procedures
- Ensure customer satisfaction by providing timely and effective resolutions
- Follow company protocols and security guidelines when handling...