Job Description
The Remote Teller (RT) shall perform financial & service transactions in risk free & efficient manner over video calls while maintaining the set service & control standards at all times.
Responsibilities
- Process financial & service transactions accurately and swiftly in accordance with the laid down procedures over a video call on the Interactive Teller Machine.
- Strive towards reducing wait time and serve time by efficient processing of all transactions.
- Strive towards managing customer expectation for each interaction.
- Ensure zero risk of cash transactions in accordance with SOP with zero operational losses.
- Ensure accurate delivery / receipt of cash to / from customers at all times.
- Be aware of fraud trends & be vigilant and alert on any possible fraud risks.
- Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transact...