💼 Full-Time Position

Remote Vice President, Customer Success

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Lone Wolf Technologies, Inc. ®
📍 portland, oregon, United-States
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Location
portland, United-States
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Posted
June 19, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

ESSENTIAL RESPONSIBILITIES & DUTIES:
Customer S uccess Strategy & Operating Model

  • Design and implement a segmented Customer Success model supporting strategic, scaled, and long-tail customer segments.

  • Establish engagement models including named CSM coverage, pooled customer management, and digital or AI-driven customer motions.

  • Lead customer segmentation, capacity planning, and book-of-business design aligned to customer value, complexity, and growth opportunity.

  • Define service levels, ownership boundaries, and operational standards across all customer segments.

  • Drive organizational transformation and change management initiatives to support evolving customer engagement models.


AI & Customer Success Platform Leadership

  • Evaluate, select, implement, and operationalize a Customer Success platform integrated with CRM, Support, bill...