Job Description
Overview
The Renewal Coordinator is an operational role supporting the Renewal Team by ensuring the accuracy and completeness of all renewal records, pricing renewals, preparing quotes and aiding in the booking process. This role closes the loop and fills the gaps in all renewal processes from the beginning of the life of a contract and throughout its renewal history, ensuring the renewal flows through to all back‑office systems and provides accurate information for all areas of the business. It gives customers a clear, defined picture of their holdings and delivers a first‑class experience each year.
What you will do
- Ensure contract records are accurate, complete and product configuration is correct
- Align co‑term, expansion and upgrade sales with correct contract records
- Ensure all expirations flow to Salesforce renewals
- Prepare quotes, including complex pricing models, incorporating current processes and policies <...