Job Description
Base pay range
$21.00/yr - $23.00/yr
Reports to: Director of Repairs & Post-Install Operations
Job Summary: An administrative position within the Repair Division whose primary responsibilities are managing the actions and schedules of several Repair Experts and the accurate processing of jobs in Service Titan with a strong focus on customer communication, project management, and scheduling efficiency.
Essential Job Responsibilities
- Manage the daily schedules of several Repair Experts
- Update notes/tags/statuses on jobs/accounts and process jobs accurately
- Create purchase orders and track materials for Repair Jobs
- Identify job scheduling opportunities for gains in capacity usage
- Communicate with customers via phone, email, and text to ensure satisfaction
- Monitor email inboxes, voicemails, system tasks, and chat logs
- Monitor and update Repair Expe...