Job Description
Job Summary:
The Reports Analyst transforms complex data into actionable insights that support operations, training, and quality performance in a fast-paced BPO environment. This role is responsible for building dashboards, consolidating reports from multiple systems, and conducting in-depth analyses to identify trends and drive continuous improvement.
Key Responsibilities
- :Develop and maintain dashboards and scorecards aligned with business KPI
- sConsolidate data from CRM, WFM, QA, and other platform
- sDeliver accurate daily, weekly, and monthly report
- sPerform trend, variance, and root cause analysi
- sCollaborate with internal teams to improve reporting processes and performance metric
- sEnsure data accuracy, consistency, and integrit
- ySupport automation and documentation of reporting workflow
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Tools & Platform
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